Spare Parts Company
Legal · Data Protection

Privacy Policy

This Privacy Policy explains what personal information Spare Parts Company, an SKF bearing supplier based in Hong Kong, collects when you request a quote, and how we use, share and protect it.

UPDATED Last updated:

Office desk with bearing enquiry documents and a laptop used for quotation work

In short: we collect only the details you send us to request a quote, we use them to quote and deliver your SKF bearing order, and we do not sell personal information.

01

Information We Collect

Spare Parts Company collects only the information you choose to give us when you make an enquiry. We do not ask for company registration data, payment card numbers or identity documents through this website.

Through the enquiry form

  • Name — so we know who to address the quotation to.
  • WhatsApp number — to discuss your parts list and confirm details.
  • Email address — to send written quotations and order correspondence.
  • Your requirements — SKF designations, quantities, required dates and any other notes you enter.

Sent by you over WhatsApp or email

If you send us a parts list, a work order extract or photos of bearing markings, we keep that material so we can quote line by line. These files may contain the names and contact details of your colleagues, so please share only what the enquiry needs.

02

How We Use Your Information

We use your information only to handle your SKF bearing enquiry and any order that follows. Specifically:

  1. APreparing quotations — pricing each line of your list with quantity, availability and estimated lead time.
  2. BConfirming designations and assemblies — checking the exact execution, the complete assembly and accessories such as adapter sleeves and locking components.
  3. COrder and shipping communication — confirming specifications, delivery details, shipping method and documents.
  4. DResolving receiving discrepancies — reviewing order numbers and photos you send if labels, quantities or condition do not match.

We do not use your details for unrelated marketing lists, and we do not use them for any purpose you have not given them to us for.

03

Information Sharing

We share personal information only when it is needed to fulfil your order. In that case we pass the minimum necessary details, such as consignee name, contact number and delivery address, to the logistics or freight provider handling the shipment.

We do not sell, rent or trade your personal information to anyone.

We may also disclose information where the law requires it, for example in response to a valid request from a competent authority.

04

Storage and Security

We protect enquiry and order information with reasonable technical and organisational measures, and keep it only as long as it serves a business or legal purpose.

Security measures

  • Encrypted (HTTPS) connection for the website and enquiry form
  • Access limited to staff who handle quotes and orders
  • Password-protected accounts and systems

Retention principles

  • Enquiry records kept while the quotation or order is active
  • Order records kept as long as accounting and legal rules require
  • Data deleted or anonymised once no longer needed

No method of transmission over the internet is completely secure. If we become aware of a security incident affecting your information, we will take appropriate steps and notify you where required.

05

Cookies and Website Analytics

This website uses cookies that are needed for it to work, and may use analytics tools that measure visits in aggregate, such as pages viewed and approximate region.

Analytics data helps us understand which product categories buyers look for and improve the site. It is not used to identify you personally. You can block or delete cookies in your browser settings; essential site functions will continue to work, although some features may behave differently.

06

Cross-Border Data Transfers

Spare Parts Company is based in Hong Kong and serves maintenance buyers, repair businesses and distributors worldwide, so your information may be processed outside your own country.

This can happen when we handle your enquiry from Hong Kong, or when shipping details are shared with logistics providers in transit and destination countries. Wherever your data is processed, we apply the protections described in this policy.

By sending an enquiry, you understand that your information will be handled in Hong Kong and, where shipping requires it, in other countries along the delivery route.

07

Your Rights

You can ask to access, correct or delete the personal information we hold about you at any time by emailing info@skf-oem.net.

  • Access

    Ask what information we hold about you.

  • Correct

    Update details that are wrong or out of date.

  • Delete

    Ask us to erase information we no longer need.

We may need to confirm your identity before acting on a request. Some records linked to completed orders may have to be kept to meet legal or accounting obligations; if so, we will tell you.

We may update this policy from time to time. The date at the top of this page shows when it last changed.

08

Contact Details

For any privacy question or request, contact Spare Parts Company directly using the details below.

Hong Kong office building in Causeway Bay

Address

Need a quotation instead? Send your SKF parts list.

Go to the SKF Bearing Supplier homepage →